Privacy Policy

We are registered under the Data Protection Act 1998 to hold information about customers. This can include name and address, date of birth, contact details, ethnic origin, health conditions and other information that is relevant to processing the application of grant funding or undertaking work in your home or providing advice and support. We will hold data securely for 4 years after your case is closed. For detailed information on the types of information that we hold and process see our detailed registration with the Information Commissioners Office at quoting registration number ZA050047.

We will comply with the relevant English Data Protection laws, which includes having a legal duty to protect any information we collect. We use appropriate technologies to safeguard data and keep strict security standards to prevent any unauthorised access to it. We may share information with other agencies or organisations, such as contractors working on our behalf, local authorities and any other organisation with whom we work where the law allows. For example, we may share information with a local authority for the purposes of processing an application for grant funding.

Users of this site should be aware, and accept, that if we are requested by authorised third parties or regulatory or governmental agencies investigating illegal activities to provide information concerning users activities whilst using the site, we shall do so if we are compelled to do so by law. We reserve the right to notify or provide such information to the relevant authority if, in the company’s sole opinion, it is an emergency, illegal activity or some other reasonable basis exists for doing so.

We also reserve the right to:

  • Store and use users’ personal data for our own internal purposes;
  • Access, monitor and retrieve password-protected information in order to fulfill obligations in these terms.

The Data Protection Act provides you with the right to see the information we hold about you. If you wish to see this information please put your request in writing to us. We are legally obliged to make this information available within 40 days of your request. We will charge £10 for this service.

Our Data Protection policy outlines our approach to data protection in full. If you require any further information on this matter please contact us. For independent advice please contact an appropriate agency such as the Citizens Advice Bureau.

If you require information about us, please contact us. As a charitable company, we are not required to respond to Freedom of Information requests. However, we will try to respond to reasonable requests for information which are not deemed to be commercially sensitive or a violation of the Data Protection Act 1998.

Use of registration information

Registration information we receive from users is used as follows:

  • To allow us to ensure your continued access to the site;
  • To allow us to develop the site in ways that you will find relevant and interesting;
  • To let us tell you about new material that is relevant and of interest to you;
  • To provide our internal teams with aggregate information about our user base and usage patterns.

You can choose not to be contacted by us in this way. Any of our users can ask to be removed from our user list at any time. If you wish to remove your details, please contact us


We operate secure data networks protected by industry standard security systems.

Our website contains links to other websites. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information about you to any other site when you link to another site.

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

If you complete forms within this site, we will store and process your data in accordance with the requirements of the Data Protection Policy and in keeping with the Data Protection Act 1998.


We measure visits to our websites in order to improve their usability. Users should be aware that we use cookies to identify registered users who return to the site. It enables us to deliver tailored content to each of our users and lets you store your own selection of material for future use. Some company networks block cookies which means that not all users can enjoy these personalised components of the site.

What is a Cookie?

A cookie is a small file that is stored on the computer of a visitor when they visit a website. If they visit the website again, the cookie shows that it is a repeat visit. Because the visitor is recognised through the cookie, they are considered personal data. In addition, cookies may contain personal data themselves.

Use of cookies by this site

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The tables below explains the cookies we use and why.

First Party Cookies




Linked Info








2 hours

2 hours

Session end


When a user logs in, maintains Authentication state.





Remembers when a user has elected to accept cookies.

Third Party Cookies






Google Analytics






2 years

30 mins

End of session

6 months

These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Click here for an overview of privacy at Google.

Google Translate



End of session

Stores your chosen language (if you decide to change it from English). This means that you do not have to select your chosen language every time that you load a new page.

Click here for an overview of privacy at Google.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit